Cumberland Healthcare offers Telehealth services to connect with providers. Telehealth includes a variety of methods to deliver virtual medicine, health, and education services using secure video conferencing. The video conferencing (telehealth) allows providers and patients to communicate more completely even from long distances.
Cumberland Healthcare can also connect to specialists that are in other facilities to help with assessing and determining a plan of care, as well as facilitating a transfer to another facility if higher-level services are needed. Telehealth is especially helpful in an Emergency when someone has had a stroke or a large burn. Telehealth equipment allows the providers in the room to connect with specialists who can control the camera and monitor to see the patient and people in the room while having a conversation with those providing and receiving care. Cumberland Healthcare uses Bluetooth and wired devices like a stethoscope, otoscope, and dermascope that allow the distant providers to hear heart and lung sounds or see the inner ear with your local provider. This kind of communication allows collaboration so local providers can work together with a variety of specialists to deliver advanced care fast.
Cumberland Healthcare is seeing patients for the following services: clinic and specialty clinic visits, wound care, oncology/infusion, nutrition, counseling, and rehabilitation services. To schedule an appointment with one of our providers or for questions, please call 715-822-7500.
Step 1: While you’re scheduling your appointment with a Cumberland Healthcare staff member, be prepared to provide:
- Demographic (Full name, date of birth, address) and insurance information
- Email address and/or cell phone number
Step 2: Prepare your home environment for your telehealth appointment
- Set-up phone, tablet, or computer (whatever means you are using to telehealth; this only requires a device with internet access and a webcam.) You may use another individual to hold the device.
- Quiet area (limit background noise)
- Depending on what your area of care is, you may be asked to sit, stand, and/or lay down. Be prepared to be in these positions with an appropriate camera set up. If you have any questions regarding set-up needs please connect with your provider prior to your scheduled appointment date/time.
(If you will be connecting via cell phone, request a text message invitation. If you are connecting via I-pad or laptop, an email invitation may be easier).
Step 3: Near scheduled appointment time you will receive an email or text message from the provider with a link invitation to your telehealth appointment. The link will work with Chrome, Firefox, and Safari Browsers (does not work with Internet Explorer). See below for an example of the email you will receive from your provider.
Subject: Telemedicine meeting invitation
Hello, this is Mrs. Speros – please join me for a secure video call:
Use a computer or device with a good internet connection and webcam. If you run into issues connecting, restart your computer or check out the Doxy.me HTTP://help.doxy.me simple, free, and secure telemedicine powered by https://doxy.me
Step 4: Once you open the link in the browser you will be instructed to enter your name. Please enter the names of all parties attending telehealth. For example, if a caregiver is present during appointment please include his/her name. Once the name is entered click “Check-In.” If your computer or phone prompts you, be sure to enable your camera and microphone. You will then be in your provider’s virtual waiting room, and your provider will initiate an appointment at your scheduled time.
Step 5: At the end of the session, closeout of browser.
Before your visit & check-in
Prior to your visit, you’ll receive an appointment confirmation email and a reminder message via email or text message, depending on your preferred method of contact on file with the practice (so long as you have previously consented to such messaging with your healthcare provider’s office). These messages will include the details of your visit, and the URL for access to your telehealth session. The initial confirmation email will also include a link to a pre-appointment device check, which gives you the option to test and troubleshoot your device settings any time before your appointment
On the day of your appointment, the office staff may check you in over the phone prior, at which point, if you’re unable to locate the link, you may request that it be resent. You may also call the office to request your link be re-sent.
In the virtual waiting room
After clicking the link and verifying your connection, you should:
- Enter your name, to be displayed when your provider joins the call
- Enter the private virtual waiting room and verify the details of your appointment
- Preview and manage your device settings (test audio and video, mute your microphone, or choose a front- or back-facing camera on mobile). Make sure that your camera and microphone access are not blocked in your browser settings.
Join the telehealth visit
As soon as your provider joins the room, the visit will begin automatically. Multiple providers may enter and exit the room throughout the visit, as appropriate. The practice staff should inform you when it’s time to leave the session, or let you know to stay present and wait for anther provider to join the session.
When the visit is over and you leave the athenaTelehealth session, a “Thank you!” message will appear and inform you that you may close the window.
The athenaTelehealth experience works on desktop and mobile, but only via web browser. You don’t need to download an application to your device. Browser requirements include:
- Google Chrome (latest three versions), for macOS and Windows
- Microsoft Edge (chromium-based, version 79 and later), for Windows
- Safari (version 12+) on macOS
- Firefox (latest three versions), for macOS and Windows
- Google Chrome on android (latest three versions)
- Safari on iOS 12+ (This feature doesn’t support other browsers such as Chrome on iOS)
Q: Do I need to log into the Patient Portal to join my telehealth appointment?
A: No, you don’t need to log into the Patient Portal or download any kind of application to join the visit. The URL will come directly to your preferred contact method (email or text, so long as you have previously consented to such messaging with your healthcare provider’s office) and can be accessed via web browser (desktop or mobile).
Q: How can I test to make sure my device is compatible?
A: In the confirmation message that contains details about your appointment, you will also be provided a link to a pre-appointment device check, which will allow you to test your device settings and troubleshoot audio or video issues. This link will not be available in any reminder messages.
Q: How long will I remain in the waiting room?
A: The provider will join the call as soon as they’re able, but the virtual waiting room will expire after 30 minutes. Upon entering, you’ll read a message stating that the call will begin when their provider or a practice staff member joins the call.
Q: Can I have a caretaker or interpreter join me on the call?
A: Yes, up to four total users can participate in the call simultaneously, including users from both the patient and the provider side. If you require an additional participant be present during the visit, such as a caretaker, the link to the visit can be forwarded or shared with another user.
Q: What if I become accidentally disconnected?
A: If you become accidentally disconnected in the middle of the visit, you can access the visit again using the same URL you were initially provided.
Q: Do I need to use video?
A: athenaTelehealth has the capability to be used as an audio-only call, but you should first check with practice staff about using only audio.