Telehealth

Cumberland Healthcare offers Telehealth services to connect with providers. Telehealth includes a variety of methods to deliver virtual medicine, health, and education services using secure video conferencing. The video conferencing (telehealth) allows providers and patients to communicate more completely even from long distances.

Cumberland Healthcare can also connect to specialists that are in other facilities to help with assessing and determining a plan of care, as well as facilitating a transfer to another facility if higher-level services are needed. Telehealth is especially helpful in an Emergency when someone has had a stroke or a large burn. Telehealth equipment allows the providers in the room to connect with specialists who can control the camera and monitor to see the patient and people in the room while having a conversation with those providing and receiving care. Cumberland Healthcare uses Bluetooth and wired devices like a stethoscope, otoscope, and dermascope that allow the distant providers to hear heart and lung sounds or see the inner ear with your local provider. This kind of communication allows collaboration so local providers can work together with a variety of specialists to deliver advanced care fast.

Cumberland Healthcare is seeing patients for the following services: clinic and specialty clinic visits, wound care, oncology/infusion, nutrition, counseling, and rehabilitation services. To schedule an appointment with one of our providers or for questions, please call 715-822-7500. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Telehealth Patient Instructions:

Step 1: While you’re scheduling your appointment with a Cumberland Healthcare staff member, be prepared to provide:

  • Demographic (Full name, date of birth, address) and insurance information
  • Email address and/or cell phone number

Step 2: Prepare your home environment for your telehealth appointment

  • Set-up phone, tablet, or computer (whatever means you are using to telehealth; this only requires a device with internet access and a webcam.) You may use another individual to hold the device.
  • Quiet area (limit background noise)
  • Depending on what your area of care is, you may be asked to sit, stand, and/or lay down. Be prepared to be in these positions with an appropriate camera set up. If you have any questions regarding set-up needs please connect with your provider prior to your scheduled appointment date/time.

(If you will be connecting via cell phone, request a text message invitation.  If you are connecting via I-pad or laptop, an email invitation may be easier).

Step 3: Near scheduled appointment time you will receive an email or text message from the provider with a link invitation to your telehealth appointment. The link will work with Chrome, Firefox, and Safari Browsers (does not work with Internet Explorer). See below for an example of the email you will receive from your provider.

Subject: Telemedicine meeting invitation

Hello, this is Mrs. Speros – please join me for a secure video call:

https://doxy.me/ashleysperosot

Use a computer or device with a good internet connection and webcam. If you run into issues connecting, restart your computer or check out the Doxy.me HTTP://help.doxy.me simple, free, and secure telemedicine powered by https://doxy.me

Step 4: Once you open the link in the browser you will be instructed to enter your name. Please enter the names of all parties attending telehealth. For example, if a caregiver is present during appointment please include his/her name. Once name is entered click “Check In.”  If your computer or phone prompts you, be sure to enable your camera and microphone. You will then be in your provider’s virtual waiting room, and your provider will initiate an appointment at your scheduled time.

Step 5: At the end of the session, closeout of browser.