Cumberland Healthcare will provide the necessary information to your insurance company for claim processing. However, there may be times when the insurance company needs additional information from the patient to resolve the claim. When information is requested from the patient, we ask that you respond to your insurance company promptly.
Financial responsibility ultimately lies with the patient or patient representative. If your insurance company does not pay your bill in full, you will receive a monthly statement notifying you of your balance. Payments can be made using cash, check, money order, or credit card. We accept Visa, MasterCard, and Discover.
Payments can be made online by visiting the Cumberland Healthcare Online Bill Pay site. Please be advised that payments made by credit card may take 7 to 10 days to be reflected on your account balance.
We do not routinely mail itemized bills, which serve as a summary of charges. If you want an itemized statement, you can request a copy by contacting Patient Financial Services at 715-822-7100 x3227.
The public may view hospital charges here. Click on price transparency price transparency or shoppable services.
If you cannot pay for your hospital services, you can apply for Cumberland Healthcare’s Community Care. Applications are available from Cumberland Healthcare’s Patient Financial Services or by calling 715-822-7100 x3227. Eligibility is based on household income and the size of the family.
Notices of the availability of Financial Assistance will be given to all patients upon request. No one will be denied access to services due to their inability to pay, and a discounted/sliding fee schedule is available. The complete policy and financial assistance application are available below. If you would like a copy mailed to you, please call us at 715-822-7100 x3227, or you can pick up a copy at the hospital business office.
- CHC Billing and Collection Policy
- CHC Transparency Policy
- Financial Assistance Application
- Federal Poverty Guidelines, 2026
- Financial Assistance Policy
- Patient Financial Services – Plain Language Summary
To make your appointment with your Cumberland Healthcare provider, call 715-822-7500.
Cumberland Healthcare’s Patient Financial Services is committed to assisting you with questions regarding your medical bill. You can reach us at 715-822-7100 x3227, Monday through Friday, from 7:00 am to 4:30 pm.